Privacy Policy
Effective Date: August 14, 2026 · Jurisdiction: British Columbia, Canada
Legacy Built Homes respects your privacy. This Privacy Policy explains what information we collect through our website at legacybuilthomes.ca and through our engagement with you as a client or prospective client, how we use it, how we protect it, and what rights you have under Canadian privacy law.
1. About Legacy Built Homes
Legacy Built Homes, operating as Legacy Built LTD, is a family-oriented custom home builder and renovation company based in Nelson, BC, serving the West Kootenays region — including Castlegar, Nelson, Nakusp, and Kootenay Bay. Founded in 2015 by Justin Creaser, we bring over 15 years of construction experience to every project.
References to “we,” “us,” or “Legacy Built Homes” in this Privacy Policy mean Legacy Built LTD.
2. Information We Collect
We collect only the information we need to respond to your inquiry, prepare a quote, or deliver services under a signed project agreement. The information you provide directly to us typically includes your name, email address, phone number, project address or general location, and details about the construction or renovation work you are considering. This information is provided voluntarily when you contact us through our website contact form, call us, email us, or discuss a project with us in person.
When you visit legacybuilthomes.ca we may also automatically collect limited technical information such as your device type, browser, approximate location (based on IP address), pages visited, referring page, and how you interact with the site. This information helps us understand which content is useful and where visitors run into issues, so we can improve the site.
We do not knowingly collect payment card details through this website. Deposits and progress payments under a signed project agreement are handled outside of the website through the payment channels agreed to in writing.
3. How We Use Your Information
We use the information you share with us to respond to your questions, provide quotes and estimates, coordinate site visits, manage active projects, share progress updates, follow up after project completion, and communicate about warranty or service matters. We may also use aggregated, non-identifying information about site usage to improve the website and the way we present our services.
We will only use your information for a purpose you would reasonably expect based on the reason you provided it. We do not sell your personal information, and we do not share it with third parties for their independent marketing purposes.
4. When We Share Information
We may share limited project-related information with subcontractors, suppliers, designers, engineers, permit offices, or inspectors when it is necessary to deliver the services agreed to in your project agreement — for example, sharing a project address with a supplier arranging a materials delivery. We share only what is required for the specific task, and we ask our subcontractors and suppliers to treat the information with the same care we do.
We may also disclose information where required to do so by law, a court order, or a request from a regulator or law-enforcement body with appropriate authority.
5. Third-Party Services on Our Website
Our website uses a small number of third-party services to keep the site working well and to help us understand how it is used:
- Microsoft Clarity — records anonymized session interactions (mouse movement, scroll depth, clicks, page paths) so we can identify usability issues and improve the site. Clarity’s own privacy statement is available at microsoft.com/en-us/privacy/privacystatement.
- Hosting and content delivery — our site is hosted by Hostinger. Standard server logs (IP address, request time, user agent) are retained for a short period for security and diagnostic purposes.
- Contact form submissions — messages sent through the contact form on this website are delivered to us by email so we can respond to your inquiry.
These services process a limited amount of technical information as part of delivering their function. Each is governed by its own provider’s privacy policy in addition to this one.
6. Cookies and Similar Technologies
Our website uses a small number of cookies and similar technologies to keep the site working, remember your preferences during a visit, and measure how visitors use the site through the analytics service listed above. You can control or delete cookies through your browser settings. If you disable cookies, some parts of the site may not work as expected.
7. How We Protect Your Information
We use reasonable physical, organizational, and technical safeguards to protect the information you share with us, including access controls, encryption of data in transit through our website (HTTPS), and limiting access to personal information to the people who need it to do their job. No method of transmission over the internet or method of electronic storage is 100% secure, but we work to keep the risk of unauthorized access, loss, or misuse as low as practical.
8. How Long We Keep Your Information
We keep personal information only for as long as we need it for the purpose it was collected, or for as long as we are required to keep it under applicable law (for example, tax, warranty, and construction record-keeping obligations). Once information is no longer required, we securely delete or anonymize it.
9. Your Rights
Under Canadian privacy law, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy legislation, you have the right to request access to the personal information we hold about you, ask us to correct information that is inaccurate or incomplete, withdraw consent to our continued use of your personal information (subject to legal or contractual restrictions), and ask a question or file a complaint about how we handle your information.
To exercise any of these rights, contact us using the details in Section 13. We will respond to your request within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner for British Columbia.
10. Children’s Privacy
Our services and this website are directed at adults. We do not knowingly collect personal information from children under the age of majority in British Columbia. If you believe we have collected information from a child, please contact us and we will delete it.
11. Links to Other Websites
Our website may include links to third-party websites, resources, or social media profiles. Once you leave our site, this Privacy Policy no longer applies and you become subject to the privacy policy of the site you are visiting. We are not responsible for the content or privacy practices of any third-party website.
12. Changes to This Policy
Legacy Built Homes reserves the right to update this Privacy Policy at any time. Changes will be posted to legacybuilthomes.ca with an updated effective date. Continued use of the website or engagement with our services following any update constitutes acceptance of the revised Privacy Policy.
13. Contact & Updates
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
Legacy Built LTD — Legacy Built Homes Nelson, BC — Serving the West Kootenays Phone: +1 250 558 9531 Email: legacybuiltdbr@gmail.com Website: legacybuilthomes.ca